Terms & conditions

On www.daohearts.com we offer books, audios and videos that can be downloaded. Please read these terms and conditions carefully before ordering any products from us. Please understand that by ordering products on our website, you agree to be bound by the following terms and conditions.

Payment method

We offer a comfortable payment with PayPal. If you do not have a PayPal account, you can register at www.paypal.com.

Purchasing a product

In our download area you can buy books, audios and videos that are all available for download. To buy any of our products it is not required to register for an account.
A product can be put in the shopping cart by pressing the purchase button that is placed beneath each product. To place the order proceed to the checkout or click on the shopping cart. On the checkout page, please enter your personal data (e-mail-address, first name and surname) and press “purchase now”. Then you will automatically passed to the PayPal site to login into your PayPal account and to confirm your payment. After you have confirmed your payment, return to our website (click on the link on the PayPal site to return to our website), where you can download the purchased products right away. Important: Please complete each download within 24 hours, otherwise it will expire.

Cancellation
Once you have downloaded the purchased products successfully, it is not possible to cancel the order and no refund will be made. If you have any problems with the download or downloaded files, please send us a message to:

Usage rules

You may use our purchased products only for your personal, non-commercial use. You may not print and forward our products for commercial purposes.

We reserve the right to modify, suspend, or discontinue our download area at any time, or remove or disable access to our download area at any time, with or without notice to you. We reserve the right to make changes to this agreement at any time.


Booking terms & conditions

The following terms & conditions apply for all retreats and classes booked at daohearts.com

Online Booking

A retreat is to be booked by submitting our online booking form. Please note that your booking is binding. Once you have submitted your online booking form, you will receive a confirmation e-mail. At the moment we offer an online booking form only for our healer & healing retreat.

Payment

In general we ask for a deposit payment.
However, for our healer & healing retreat the whole amount of the retreat price is to be paid in cash upon arrival. We accept the following currencies: Chinese Yuan, USD, EURO, GBP, CAD, AUD, CHF and NZD.

Cancellation

If you have booked our retreat and you are no longer able to attend our retreat, please cancel your booking as soon as possible by e-mail. Please note the following cancellation charges:

If you cancel your booking more than 30 days before the start date of the retreat, we will not charge any fee.

If you cancel your booking less than 30 days before the start date of the retreat, we will ask you to pay a cancellation fee of 300 USD.

Failing to inform us of a cancellation, may mean that you will not be accepted for future retreats and you need to pay a charge of 300 USD, because we cannot fill a cancelled place.

General

Due to teacher cancellations or any other situations outside our control, we reserve the right to make any changes to our programme or teachers.

We accept no liability for loss, damage, injury or illness while you are on our retreat or for any travel costs.

In all circumstances, we will not be liable for any failure beyond our control; for example, the failure is unforeseeable or unavoidable or unavoidable and extraordinary circumstances (including but not limited to for example: civil disturbances, natural or other disaster, closed airports, failure to perform by third parties, including suppliers etc.).

You assume the risk involved when participating in our retreats, travel and any activities.

You are responsible for ensuring that you have a valid passport and necessary visas, as well as any necessary or required inoculations or other health requirements.

We recommend that you have adequate travel and medical insurance for the duration of your trip.